Terms of service

Last Updated: October 26, 2026

Welcome to PurrPods.

These Terms of Service govern your access to and use of our website, https://purrpods.sbs, and your purchase of products offered through our online store.

By accessing our website, browsing our collections, or placing an order, you agree to these Terms of Service, subject to applicable consumer protection laws.

Please read these terms carefully before using our services.

1. Company Information

PurrPods is an online retail store established in 2023 and based in Vancouver, British Columbia, Canada.

We specialize in cute, creative, and practical wireless earbud cases and accessories, including 3D character-inspired designs and protective cases for compatible AirPods models.

Business Name: PurrPods
Website: https://purrpods.sbs
Email: support@purrpods.sbs
Phone: +1 (604) 834-4037

2. Eligibility and Website Use

By using our website, you represent that you are legally capable of entering into a binding agreement or have the appropriate permission of a parent or legal guardian.

You agree to use our website only for lawful purposes.

You must not:

Engage in fraudulent transactions.
Submit false or misleading information.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with the functionality or security of our website.
Use our content or services in violation of applicable laws.

We reserve the right to restrict access or refuse service where reasonably necessary to address fraud, abuse, or unlawful conduct.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, and compatibility information.

However, product colors may appear slightly different depending on your device display, lighting conditions, and photography.

Customers are responsible for selecting the correct product variation and checking compatibility with their intended earbud model.

If you are unsure whether a case fits your device, please contact our customer support team before placing an order.

Unless explicitly stated otherwise, our products are protective cases and accessories, and do not include AirPods or other electronic devices.

References to AirPods or Apple products are used solely to describe compatibility. PurrPods is not affiliated with or endorsed by Apple Inc.

4. Prices and Payments

All product prices are displayed in the currency indicated at checkout.

Prices may change without prior notice, but changes will not affect orders already accepted at the agreed price.

Payment must be completed using one of the payment methods available at checkout.

Orders may be subject to verification or fraud-prevention checks.

We reserve the right to decline or cancel orders where payment authorization fails, fraud is reasonably suspected, or a material pricing error has occurred, subject to applicable law.

Any payment already collected for a canceled order will be refunded as required.

5. Order Acceptance

After placing an order, you will normally receive an electronic confirmation.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfillment.

We may contact you if additional information is needed or if a product becomes unavailable.

If we cannot fulfill an accepted order, we will offer an appropriate resolution, including a refund where applicable.

6. Shipping and Delivery

PurrPods offers free worldwide shipping.

Our estimated delivery timeframe is 7–10 business days, depending on the destination, customs processing, and carrier operations.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

Further information is available in our Shipping Policy.

Any mandatory legal rights relating to delayed or undelivered orders remain unaffected.

7. Returns and Refunds

We offer a 30-day free return policy for eligible products, beginning on the date of delivery.

Customers may request returns by contacting support@purrpods.sbs.

Eligibility, procedures, and refund processing details are described in our Return & Refund Policy.

8. Intellectual Property

The PurrPods name, website design, original written content, brand materials, and other content owned or licensed by us are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our proprietary content without permission, except as permitted by law.

All third-party trademarks, product names, and character rights remain the property of their respective owners.

The sale or display of a product does not imply ownership of or official affiliation with any third-party brand.

9. Third-Party Services

Our website may use third-party services to facilitate payment processing, shipping, analytics, and other operational functions.

These providers may have separate terms and privacy practices.

We are not responsible for independent third-party websites that are not under our control, except where applicable law provides otherwise.

10. Customer Information

You agree to provide accurate billing, shipping, and contact information when placing an order.

You are responsible for notifying us promptly if you discover an error in your order information.

Personal information is handled according to our Privacy Policy and applicable privacy laws.

11. Limitation of Liability

To the extent permitted by applicable law, PurrPods will not be responsible for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer rights or liability arising from our own unlawful conduct.

12. No Waiver of Consumer Rights

These Terms are not intended to remove, restrict, or replace any non-waivable consumer rights or legal remedies available under applicable law.

If a provision conflicts with mandatory law, the applicable legal requirement will prevail.

13. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business operations, legal obligations, or website functionality.

Updated terms will be published on this page with a revised effective date.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

14. Governing Law

These Terms are governed by the applicable laws of British Columbia and Canada, without limiting mandatory consumer protections that may apply in a customer's country or jurisdiction.

Any disputes will be handled in accordance with applicable law and the jurisdictional rights available to the parties.