Refund policy

Last Updated: October 26, 2026

At PurrPods, we want every shopping experience to be enjoyable, convenient, and worry-free. We take pride in offering cute, stylish, and practical earbud cases and accessories designed to bring personality to your everyday essentials.

We understand that sometimes a purchase may not meet your expectations. That's why we offer a 30-day free return and refund policy, subject to the terms outlined below.

1. Our 30-Day Return Policy

Customers may request a return within 30 calendar days from the date their order is delivered.

To qualify for a standard return:

The return request must be submitted within 30 days of delivery.
The product must be in its original condition, unused, and free from damage caused by the customer.
All original components, accessories, and included items must be returned.
Proof of purchase, such as an order confirmation or order number, must be provided.

Products may be inspected upon receipt to verify their condition.

Nothing in this policy limits any mandatory consumer rights that apply to defective, damaged, or incorrectly described goods.

2. Free Returns

PurrPods offers free returns for eligible orders within the 30-day return period.

Customers will not be charged a return shipping fee for an approved return.

Once your return request has been reviewed and approved, our customer support team will provide return instructions and, where applicable, a prepaid shipping label or another return shipping arrangement at no cost to you.

Please do not send items back without first contacting our support team, as the appropriate return destination may differ from our business address.

3. How to Request a Return

To initiate a return, please contact:

Email: support@purrpods.sbs

Include the following information:

Your full name.
Your order number.
The email address associated with your purchase.
The product you would like to return.
A brief explanation of your return request.
Photos of the product if it arrived damaged, defective, or incorrect.

Our customer support team will review your request and provide further instructions.

4. Refund Eligibility

Eligible returns may receive a refund of the purchase price paid for the returned products.

Refunds are issued to the original payment method used at checkout unless another arrangement is required by applicable law or agreed upon with the customer.

Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are generally initiated within 5 business days after inspection. The time required for funds to appear in your account may vary depending on your bank or payment provider.

Any legally required refund deadline will take precedence.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send an email to support@purrpods.sbs with your order number, a description of the issue, and clear photographs when available.

After reviewing the issue, we will offer an appropriate resolution, which may include a replacement, return, or refund.

Customers will not be required to pay return shipping fees for products confirmed to be damaged, defective, or incorrectly supplied.

6. Exchanges

If you would like a different product design, color, or compatible AirPods model, please contact our support team.

Exchanges are subject to product availability and the condition of the original item.

Where a direct exchange is unavailable, we may recommend returning the eligible product for a refund and placing a new order.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@purrpods.sbs.

We will attempt to accommodate cancellation requests before the order has been processed for shipment.

If your order has already been shipped, cancellation may no longer be possible. You may still request an eligible return after delivery under this policy.

8. Non-Returnable Items

For standard change-of-mind returns, we may decline items that:

Have been damaged through misuse or improper handling.
Are missing essential components due to customer actions.
Have been materially altered after delivery.
Were purchased through a transaction specifically identified as non-returnable, where such a restriction is lawful and clearly disclosed before purchase.

These restrictions do not override statutory rights relating to defective or misrepresented products.